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Help Desk Technician, Full Time

Rancho Santa Margarita, CA
(Location move to Irvine 1st quarter 2023)

Department: IT

Direct Supervisor: Direct Information Technology

KIMC is seeking a Help Desk Technician to join our team. The ideal candidate will have outstanding customer service skills, the ability to quickly analyze problems and provide accurate solutions, strong technical aptitude, the ability work in a fast paced, team-oriented environment and the desire to continually grow and improve their skills. 

The Help Desk Technician will have daily responsibilities that can vary from staffing the Help Desk, direct customer interaction, and participating on special IT projects.  

This position is an ideal entry-level role for an individual looking to develop his/her IT experience while working full-time in a corporate environment. 

Responsibilities: 

  • Administer IT desktop support in accordance with established policies and procedures on a variety of computer hardware and software systems by identifying, researching, and resolving technical problems 
  • Maintain, analyze, and fix computer systems, hardware, printers, software, and computer peripherals 
  • Manage and monitor hardware repairs with the appropriate vendors 
  • Support end user applications and SaaS products 
  • Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company 
  • Performs new PC setup, deployments, and hardware/software upgrades to existing computer equipment as needed 
  • Work with infrastructure, security, and network vendors to resolve customer issues. 
  • Assist in the creation of help desk procedures and relevant documentation based on best practices that is accessible to users and easy to understand 
  • Work closely with IT Director on infrastructure projects 
  • Other duties as assigned by management 

Qualifications: 

  • CompTIA+ certification 
  • Microsoft technology associate (MTA) 
  • 6 months-1year relevant experience 
  • Hands on experience providing level 1 and level 2 support 
  • Exhibit a strong desire to stay up to date with the latest technology and utilizing that to alleviate common problems 
  • Working knowledge of Windows operating systems, MS Office Suite, internet browsers, and other related technologies 
  • Familiarity with cloning/imaging software for desktops/laptops 
  • Experience administering a VOIP/PBX phone systems 
  • Knowledge and hands on experience of Active directory or similar user management technology 
  • Understanding of IP networking administration 
  • Windows-based PC troubleshooting 
  • Friendly, proactive, energetic, with an inquiring, and investigative mind 
  • Professional and extremely reliable 
  • Flexible schedule as some work must be done after hours or on weekends 
  • Quickly diagnose technical problems in person or remote. 
  • Experience writing procedure manuals, user instructions, business correspondence, and general report writing 
  • Provide top-level customer support 
  • Multitask and not be easily distracted 
  • Work through complex problems 
  • Strong verbal, written and organizational skills 
  • Ability to meticulously document actions and technical settings 
  • Experience writing procedure manuals, user instructions, business correspondence, and general report writing 
  • Ability to lift to 30 lbs. and be able to access tight spaces (under desks, in server closets, etc.) 

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